Frequently
Asked
Questions

  • Chocolate Mouth is an Austin-based artisan chocolate brand making small-batch, handcrafted bon bons and themed gift boxes for real people. Not just Valentine’s Day. Not just weddings. Real life. Breakups. Promotions. Game days. Tuesdays.

    We make chocolate that tastes amazing and has a personality.

  • We’re based in Austin, Texas.
    Yes, we ship nationwide.
    Yes, we still say “y’all.”

  • Absolutely. We ship nationwide and pack everything carefully so your chocolate doesn’t arrive looking like it survived a Texas summer.

    During warmer months, we use insulated packaging and cold packs as needed.

  • Our bon bons are made fresh in small batches. For best flavor and texture:

    • Enjoy within 10–14 days

    • Store at cool room temperature (not the fridge unless it’s hot)

    • Keep away from direct sunlight (your chocolate deserves better)

    Pro tip: they won’t last that long anyway.

  • Yes. And we encourage personality.

    You can add a sweet note, a sassy note, or something mildly unhinged (PG-13 please). We’ll handwrite it so it feels thoughtful — even if you ordered at the last minute.

  • Yes — and we’re very good at it.

    Whether it’s client thank-yous, VIP drops, holiday gifts, event favors, or hotel partnerships, we can customize flavors, packaging, and messaging.

    Email us at eatchocolate@chocolatemouth.com

  • Depending on order size — yes.

    For larger orders, events, or corporate gifting, we can:

    • Create custom flavor menus

    • Design branded sleeves or inserts

    • Add custom notes

    • Build curated box concept

    For single orders, slide into our inbox with preferences and we will do our very best to accommodate from our current menu.

  • Some flavors may be gluten-free by ingredient, but our kitchen handles common allergens including dairy and nuts.

    If you have a severe allergy, please contact us before ordering.

    We believe in transparency — and chocolate — equally.

  • We’re not overly precious.
    We’re not cliché.
    We’re not heart-shaped-box only.

    We’re:

    • Austin-rooted

    • Woman-owned

    • Small-batch

    • Flavor-forward

    • Slightly rebellious

    • Big on giving back (especially to dog rescue)

    Our chocolate tastes serious.
    Our brand doesn’t take itself too seriously.

  • If you need something urgent and are in the Austin area, DM us. We’ve been known to make magic happen.


  • Because our products are perishable, we don’t accept returns.

    But if something arrives damaged or not right, tell us. We will make it right. Always.

  • Follow us on Instagram @chocolatemouthaustin
    Join our email list.
    Or just keep craving chocolate — we’ll find you.